Ice Arena Frequently Asked Questions
鈥嬧赌嬧赌嬧赌嬧赌嬧赌嬧赌Please review the following information regarding frequently asked questions for the Ice Arena regarding your online account, adding family members, and program registrations.
-
Create or Login to Your Online Account
Have you registered for any Recreation and Wellness Services program, membership, or rental (includes Ice Arena) through our online registration portal?
YES
- Visit and click the Sign In button in the top right.
- Log-in to your online account by clicking 鈥淟翱骋-滨狈鈥
- If you don鈥檛 remember your log-in information then select 鈥淭rouble signing in鈥
- Enter your account email address and select 鈥淩ESET PASSWORD鈥
- You should receive an email to set up/reset your password
Current 91传媒在线 Faculty/Staff and Students: Please enter your FLASHline credentials to log into the Web Portal. Please DO NOT create a new or separate account.
NO
- Visit and click the Sign In button in the top right.
- Click 鈥淪IGN UP鈥
- Enter account information
- Confirm to create your account.
- In the upper right hand corner of the page, you will be prompted to activate your account.
- Click on your account page.
- You will now add your child as a dependent to register them. If needed, click the 鈥淎dding Family Members to Your account鈥 dropdown below for instructions.
-
Adding Family Members to Your Account
- Visit and click the Sign In button in the top right.
- Log-in to your account
- Click on username in upper right corner of the screen and select 鈥淧搁翱贵滨尝贰鈥
- Your PROFILE is considered 鈥淗EAD OF FAMILY鈥
- Scroll to the bottom and click on 鈥淎DD FAMILY鈥
- Add information about spouse, partner, and/or children
- Be sure 鈥DEPENDENT鈥 is selected as the relationship for your children.
- Click 鈥沦础痴贰鈥
- Repeat the same process for additional family members
- When finished, scroll to top of page, and select 鈥淩ETURN TO HOME鈥
-
Ice Arena Program Registration
- From the home screen click on 鈥淚CE ARENA鈥
- Left side of screen, under Classification, click 鈥淚CE ARENA鈥
- Left side of screen, under Semesters, click 鈥淔ALL 2022鈥
- Left side of screen, under Category, click 鈥淚CE ARENA鈥
- Directly below, click either 鈥淗翱颁碍贰驰鈥 or 鈥沦碍础罢滨狈骋鈥
- Select a specific program to continue with the registration process.
- Click 鈥凌贰骋滨厂罢贰搁鈥 button for the family member you would like to register.
- Please read the waiver and click on the 鈥淕搁贰驰鈥 box to electronically sign.
- Sign the waiver and click on the 鈥沦础痴贰鈥 button.
- Click on the 鈥淪IGN NOW鈥 button to continue with the registration process.
- Confirm the following emergency contact is correct. If yes, click 鈥淐翱狈罢滨狈鲍贰.鈥 If not, click on the 鈥淎DD NEW EMERGENCY CONTACT鈥 button. Add the requested information and click 鈥沦础痴贰鈥 to continue.
- To register for another program or add a family member to the same program, click 鈥淐ONTINUE SHOPPING鈥 and repeat steps 2-11.
- To checkout and pay, click 鈥淐贬贰颁碍翱鲍罢鈥.
- Complete payment process and an email confirmation will be sent shortly.
-
Learn to Skate FAQs
What if I don鈥檛 have my own skates?
Free skate rental is included with your Learn to Skate class registration. Skates are available at the Skate Rental Counter. Sizes available: Youth 5 鈥 13, Junior 1 鈥 Adult 14. **Use of double runner blades is not permitted in a Learn to Skate class.
What size skate do I ask for at the Skate Rental Counter?
Let the Ice Arena staff know your shoe size, and they will find you the correct skate size. Rental skates are designed to fit everyone. Shoe size does not necessarily match skate size.
What type of skate should I ask for at the Skate Rental Counter?
Standard ice skates (with a figure skate blade) are recommended for all first-time skaters, as they make it easier for the skater to balance.
Should I wear a helmet to skate?
U.S. Figure Skating strongly recommends the use of a hockey or multi-sport helmet for all beginner skaters and children 6 years of age and younger. Participants supply their own helmet.
What should I wear to skate?
Skaters need to wear long pants and long sleeves when they are skating. Gloves are necessary for warmth and to protect hands as skaters learn to fall and get back up. Wear one pair of lightweight socks that are tall enough to cover the ankle and above the skate to prevent the skate from rubbing your skin. Thick, bulky socks can bunch up and create uncomfortable bumps in the skating boots.
Is there a class specifically for teenagers who are beginner skaters?
We understand that some teenaged skaters may not want to skate in the youth classes. Teens (13 years and older) are welcome in the Adult classes*. The Basic 1-4 youth levels are very similar to the Adult 1-4 levels. *The KSU Ice Arena reserves the right to combine classes based on enrollment.
Where do I park?
The Ice Arena parking lot is located on the corner of Loop Road and Johnston Drive right beside the Ice Arena.
Can I make up a missed class?
Due to class limitations, make-up classes are typically not permitted. Any exception will be considered on a case-by-case basis.
Are refunds or prorated fees available?
Refunds and prorated fees are not permitted. Any exception will be considered on a case-by-case basis.
Can parents watch skating class?
Parents may watch the skating class from the bleachers on either side of the arena. The scorer鈥檚 box, penalty boxes, and player boxes are for skaters and instructors use only.
Where do I go for my skating class?
Snowplow Sam, Basic 1, and Basic 1&2 skaters will meet their instructors in the designated areas of the lobby. All other classes will meet their instructor rink side. Please do not enter the ice until directed by the instructors.